How to check SHA status in Kenya? Complete Guide

This is complete guide on how to check SHA status in Kenya? The Social Health Authority (SHA) in Kenya is a critical component of the healthcare system, ensuring that individuals and their dependants have access to affordable health services.

As a member or potential beneficiary, it’s essential to keep track of your SHA status to confirm your enrollment, benefits, and contributions.

Whether you’re looking to verify your active status or check for any issues with your membership, the process has been simplified to make it accessible to everyone. In this guide, we will walk you through the steps on how to check your SHA status in Kenya.

Common Issues with SHA Registration Status

While checking your SHA registrati o n status is usually straightforward, some common issues may arise, such as:

Incomplete Information:

Sometimes, your registration details may not be fully captured, which could affect your status. This can be easily resolved by updating your information.

Delayed Activation:

After registration, it might take a few days for your status to be updated. If you recently registered and your status is not yet active, give it a few days before checking again.

Incorrect Details:

Errors in your national ID number, name, or other details could result in an inactive or erroneous status. In such cases, you’ll need to contact SHA to correct the issue.

How to check SHA Registration status in Kenya?

To check your SHA status in Kenya, follow these detailed steps:

1. Online Registration Portal

Visit the SHA Website: Open your web browser and go to the SHA website.
Log In: Use your credentials to log in. If you haven’t registered yet, you’ll need to create an account first.
View Status: Once logged in, navigate to the section where you can view your registration status and other details.

2. USSD Code

Dial USSD Code: On your mobile phone, dial \*147#.
Enter ID Number: You’ll be prompted to enter your National Identity Number (ID). Enter your ID number and first name for verification.
Follow Prompts: Follow the on-screen instructions to complete the verification process.
View Status: You’ll receive a confirmation message with your SHA status and any necessary updates.

3. Customer Support

Contact Support: If you encounter any issues or need further assistance, you can contact SHA customer support.
Provide Details: Be ready to provide your ID number and any relevant information to help customer support assist you effectively.

These methods should help you easily check your SHA status and ensure you’re properly registered.

How to Access the SHA Portal for SHIF Registration?

With the shift from NHIF to the Social Health Insurance Fund (SHIF) starting October 1, 2024, employers need to quickly register their employees before the September 30 deadline.

The SHA Employer Portal is the essential tool for managing employee registration and contributions under this new system.

Here’s a fresh guide on how to access and use the portal smoothly:

Step 1: Visit the SHA Website

Head to the official SHA website. On the homepage, find the option to create an employer account. Click the link and start the registration process by filling in your company’s details.

Step 2: Verify Your Account

After submitting your details, you’ll need to verify your account. This ensures the information provided is accurate and secure. Follow the instructions sent to your email or phone to complete the verification. Once verified, your account will be ready to use.

Step 3: Register Your Employees

Once your account is verified, you can input your employees’ details into the system. You’ll need to provide essential information like their names, identification numbers, and any dependents. This ensures they are properly enrolled in the SHIF program and can access healthcare services.

Step 4: Remit SHIF Contributions

After completing registration, the portal allows you to remit SHIF contributions for your employees. Contributions are set at 2.75% of each employee’s gross salary.

The portal simplifies tracking payments and managing deadlines. Ensure timely payments to avoid penalties and disruptions in your employees’ healthcare coverage.

Why is SHA Registration Status Important?

SHA registration status refers to the verification of your enrollment in the Social Health Authority program.

Knowing your registration status is essential for several reasons:

Confirm Enrollment: Ensures that you and your dependants are properly registered and can access healthcare services without any issues.
Avoid Denied Services: Prevents situations where healthcare services are delayed or denied due to inactive or incomplete registration. This means you can receive timely medical attention when needed.
Update Personal Information: Allows you to verify that your personal details are accurate, ensuring smooth access to healthcare services without administrative hiccups.
Maintain Continuous Coverage: Regularly checking your registration status helps you remain in good standing with SHA, avoiding any disruptions in your healthcare services.

Regularly checking your registration status is a proactive measure to ensure continuous and hassle-free access to healthcare services.

This keeps you prepared and protected, making sure your health needs are always covered. # SHA Registration status

What to Do if You’re Not Registered

If you check your SHA status and find that you’re not registered, or if your registration is incomplete, you will need to complete the registration process.

Here’s how:

Visit the SHA Registration Portal:

You can start the registration process online by visiting the SHA website and clicking on the registration link. Provide the required details, such as your national ID number, phone number, and family information.

Submit Required Documents:

During registration, you will need to upload relevant documents, such as copies of your national ID, birth certificates for dependants, and proof of income (if required).

Verify Information:

Ensure that all the information you submit is accurate. Any mistakes can delay your registration.

Complete the Registration:

Once all the information is filled in, submit your registration and wait for confirmation. You’ll receive a notification via SMS or email once your registration is successful.

Steps to Check SHA Registration Status in Kenya

Here’s how you can check your SHA registration status in Kenya:

1. Visit the SHA Website

The most straightforward way to check your SHA registration status is by visiting the official SHA website. The site features a user-friendly interface where you can log in and access your account details.

2. Log Into Your Account

If you’ve already registered, log into your account using your national ID number and the password you created during registration.

Once logged in, you can access your registration details, including your current status. # SHA Registration status

3. Use the SHA Mobile App

SHA offers a mobile app available on Google Play and the App Store. This app lets you manage your account, check your registration status, view dependents, and make contributions. Simply log in using your credentials and navigate to the registration status section.

4. Send a USSD Code

For those without internet access, SHA provides a convenient USSD service. Dial the designated SHA code and follow the prompts to check your registration status.

This is especially useful for those without smartphones or internet connectivity. # SHA Registration status

5. Visit an SHA Service Centre

For in-person assistance, SHA has established service centres across the country. At these centres, you can speak to a customer service representative who can help you check your registration status and update any details as necessary.

Read about How much to pay for SHA?